If you need to return an incorrectly supplied, damaged, recall or faulty item, please call us on 01621 814301 or email us at firstname.lastname@example.org to notify us, before returning any items to us.
Please be aware:
Returns cannot be accepted without prior authorisation from IntraVita International Ltd.
Returns cannot be accepted for any other reason other than those stated above.
Returned goods must be received within 28 days of the date of invoice included with the goods. We advise you to obtain proof of posting for items being returned by post.
Once a return has been authorised - Please securely label and package the goods in the original packaging, inclusive of all accessories and operating instructions.
Unfortunately, goods cannot be accepted for credit if the seal has been broken or any outer packaging has been removed or damaged.
Please send returns to us at:
IntraVita International Ltd
104 Oak Road,
You have the right to cancel your order up to the point when your products are dispatched.
If a delivery is returned to us by the courier for a reason out of our control, your products will be resent to the same address or an alternative address upon request.
In the unlikely event that the products are damaged or faulty, we require this to be reported to us within 24 hours of receiving the goods.